Privacy Policy

We collect information that you provide directly to us and information that is automatically collected when you use our services:

1.1 Information You Provide

• Account Information: Name, email address, password, and profile details
• Payment Information: Processed by Paddle (our payment processor) - we do not store full credit card details
• Communication Data: Messages, support requests, and feedback you send to us
• User Content: Workspaces and snapshots you create, store, or process through our services

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: Session cookies, analytics cookies, and preference cookies
• Log Data: Server logs, error reports, and performance metrics

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our data protection services
• Account Management: To create and manage your account, authenticate users, and process transactions
• Communication: To send service updates, security alerts, and respond to inquiries
• Analytics: To understand usage patterns and improve user experience
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional communications (with your consent, where required)

We implement appropriate security measures to protect your data:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law. If you discover a security vulnerability, please report it using the contact details below.

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who assist in service delivery (e.g., Paddle for payments, hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Under GDPR and similar privacy laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at cogitogo@outlook.com. We will respond to your request within 30 days.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, or shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (purchase history, payment data)
• Internet activity (browsing history, usage data)
• Geolocation data (approximate location based on IP)

To exercise your CCPA rights, contact us at cogitogo@outlook.com. We will verify your identity before processing your request.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When data is no longer needed, we securely delete or anonymize it. Account data is typically retained for 90 days after account closure, unless longer retention is required by law.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission and other legally recognized transfer mechanisms.

AgentData is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

For questions, concerns, or to exercise your privacy rights, please contact us at:

cogitogo@outlook.com

We will respond to all requests within 30 days or as required by applicable law.